SunRocket Complaint - Number Transfer Hell - Voice Over IP

Voice Over IP - Complaint

Review by Paul Von on 2007-07-10

I signed for SunRocket a month ago, I wanted to transfer my verizon wireless number to SR. I have called their customer service department every week since, yesterday I called 5 times. As soon as I could initiate the phone transfer I went to their website to find out about their phone transferring process. Click on the link on their site and it said that I was not the correct account holder and that my phone was not eligible for transfer. Right away I called their support number, the was the first phone call. The woman on the other side informed me that it was their website mistake and that she would email the form so I can start the process right away. She send me the email alright but didn't send me the form. I waited for two days and finally decided to call again (phone call #2) same thing sorry you haven't got the form I will send it as soon as possible, we apologize for the inconvenience bs. Once again I received a survey explaining everything they've done and everything I've been calling for, but no transfer form. I waited a full week this time and the following Monday yesterday I call again. This time it was a guy who wouldn't do what I ask and wouldn't even let me finish my sentences, I started losing it I keep saying Dude I want to talk to your supervisor so I can ask for him to send me the form. He finally said let me get him and place me on hold I put the phone on speaker for more than 45 minutes and finally gave up. Had lunch continue working and an email popped up on my computer from SR same old survey and this time an attachment, I opened the attachment and it was a letter explaining how to handle shipping problems I got maaaaaad. All this time and aggravation and they send me the wrong attachment. Call again, this time I get a man who wouldn't even listen to me he made it sound like he was having a normal conversation with someone other than me and hanged up. Call again and the woman on the other side did exactly the same thing. Went to the website to view their pages again and email to support and explained the whole thing and type in uppercase letters HOW HARD IS IT TO EMAIL THE PHONE TRANSFER FORM?. Call them and the last person I talk to said I will let them know you need the form. I complained and said I've been trying to get this form for a month now.

Today I was going to call them to cancel my account, was done. I would want a company this bad have my phone number anyway. Would you believe the form finally arrive in my inbox.