Time Warner Cable Complaint - Dishonest Billing Practices
TEMECULA, CALIFORNIA -- We switched to Verizon Fios on May 11th,07. Better services/more channels/lower long distance rates... savings us significant amount of money each month.
Our Time Warner monthly bill ran from 5/10 to 6/9 in advance. I have paid our cable bills on time every month for 9 years. (Our credit rating is excellent)
I did no pay the May bill because I thought I would only be billed for 2 day when we called to terminate service he following Monday. (Verizon said they would contact each company affected by the change, but verify anyway, which we did)The next bill from Time Warner was approx. half of the normal charge, which I am unwilling to pay. I have tried to call the company to dispute the charge, but cannot get through. Why ? I think because their automatic phone system won't recognize my phone number, due to them taking over from Adelphia Cable and not
updating their records. Their phone system makes it practically impossible for you to get a live human being on the phone to talk to. I guess they
think I am going to get frustrated and just go away. NOT GOING TO HAPPEN ! I'll pay the $3.10 we owe, not the $20 plus they want because they changed the "billing statement. days" after we terminated the service. After reading others complaints, I am not surprised by anything this company does. When they took over Adelphia, they promised not to change the service. That last about 6 months, then they reduced the number of channels for the basic cable, to force us to get digital cable. I had a Time Warner rep call to ask why we canceled after 9 years... I told him... "your company made promises they didn't keep, and
our monthly cost will double to get digital, that's is a disreputable way to run any company" He was not happy to hear my opinion, especially since he knew that was exactly what they had done, therefore, he couldn't defend Time Warner.
By the way... Verizon Fios is great. Many more channels, faster service, and the installer was knowledgeable, friendly and everything worked before he left.