American Home Shield-(AHS) Complaint - A/C Repair - Air Conditioner

Review by TooHot on 2007-07-10
I first contacted AHS on 5/26/07 because out air conditioner was not functioning properly. One of their contractors showed up the next day made his diagnosis. Said there was a bad coil but the unit really needed to be replaced. He would contact AHS to see what they say. They opted to fix the coil. Well after this visit there were 2 coils and 3 compressors and it still does not work. My family has had no A/C at all since 6/29/07 and I have a 2 month old baby. I live in the South and it is hot and humid. This does not matter to them. All they are concerned with is that they have already spent a lot of money on this unit. That is not my problem. Finally one last attempt to repair it, a new contractor told them it was not worth repairing and we are getting a new unit. We still have no A/C but I am hoping to get the new unit before the end of the week.

It worked out well in the end but has taken A LOT of angry phone calls to get here.
Comments:4 Replies - Latest reply on 2007-07-18
Posted by Anonymous on 2007-07-10:
I recall having AHS years ago on our first home and it seemed they were only interested in performing the bare minimum to keep out A/C unit going until the contract lapsed.
Posted by nursy on 2007-07-17:
I think it is the way they have their company set up...the repair companies are not always the reputable ones, I've heard some good ones say they don't make enough working for AHS. This is where they should be investing their money and they would still have our business...my fridge would have been fixed with 1 call instead of 7...so...so...so...NOT cost effective!
Posted by Sofedup! on 2007-07-18:
I feel your pain!! I have been without A/C since the 4th of July. AHS has dragged there feet, and refuses to replace my A/C unit that is 40 years old. The compressor went out and they still won't replace the unit. It's been in the 90's here in the midwest. They just don't care. Does anyone know of a home warranty company that cares about the consumer!!?? AHS truly doesn't!
Posted by TooHot on 2007-07-18:
Maybe if you mention lawsuit or going to the media that will work. I have a feeling that is why I finally got a new unit!!!

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