Truman Medical Lakewood Complaint - Care Giving - Long Term Healthcare
KANSAS CITY, MISSOURI -- I am very unhappy with the care giving by nurses & CNA's . I have witnessed patients sitting in there rooms with soil undergarments,heavy urine smells from the bathrooms,overall poor housecleaning of patients rooms & unity TV room with a microwave. In this room I found old plates of salads sitting by microwave behind closed doors.The patient evaluation by Doctors, Nurses, & Social Workers is poor. They choose not to listen to patients family members about the care giving. My father was made to sit in a recliner by the nurses station as long as 24 hrs for days after he came back from the hospital after his electralities dropped and falling.Instead of trying to keep him comfortable in his bed.They also would not listen to us when asking he be put in a private room next to nurses station,instead keep him down the hall in a room with an unsuitable roommate. I have witnessed to many times when the call button would be activated by my dad or other person(who is mentally handicapped) and the nurses would take to long to check on them or would only call back to room.And all of this was still going on even after Truman lost there accreditation by the state. But thanks to the staffs poor judgement in sending my dad out to be evaluated and not being able to return because of Trumans status with the state, we were able to place my father in a better nursing home where he is happy and finally getting the physical therapy he has been needing after his hospital stay back in Nov. He has a more compatible roommate & is putting back on the weight he had lost at Truman Lakewood.