Coastal Business Machines Inc. Complaint - Mosquito Magnet Repair Ripoff
RANDALLSTOWN, MARYLAND -- 7/18/06 CBMI reconditioned my Liberty Mosquito Magnet for $115.00, $0.00 12 month warranty and $18.96 shipping. The unit did not work once we received it so I returned it to CBMI. They stated that the machine worked fine while at their shop so they sent it back to me and made me pay the shipping cost. Again, the unit did not work. I called CBMI and the owner Dan stated that the company that supplied the part to CBMI to repair the unit sent a faulty part so I had to take my complaint to them. I called that company and they stated that they did not supply the repair service so I would have to take it up with CBMI. I called CBMI back and talked to Dan again and stated that CBMI issued the warranty so it was their responsibility to refund my money. After several phone conversations with Dan over the next few weeks he agreed to refund me $40 (he stated that is what I paid for the warranty). I refused that refund because I paid $115.00 and the machine never worked, not even one week so it should not be prorated. I sent complaints to the BBB and still CBMI refused to stand by their written warranty.
THIS COMPANY DOES NOT STAND UP TO ITS WARRANTY AND YOU ARE CRAZY DO CONDUCT BUSINESS WITH THEM.