Ryder Truck Rental and Leasing Complaint - Reservation made but no trucks available!!!!
OMAHA, NEBRASKA -- On June 28th, I called the 800# and made a reservation for a large moving truck to be picked up on 6/29 @ noon. I told her I tried to do it on-line, but since it was less than 24 hours that the computer said I needed to call the 800#. She told me to print off the on-line coupon and take it with me so that I could use the coupon when I picked up the truck. I printed off the coupon, wrote down the confirmation # along with the p/u location and time. I went to Ryder on 68/L on 6/29 at about 11:50am and the gal said they had NO TRUCKS. She pulled up my reservation and the gal I had spoke with made it for the same day I spoke with her!!! There were no other trucks available from any other companies either. I was completely angry -- I had four guys lined up to help me move at 1p on Friday, June 29, and had to cancel with them. I had to turn in my keys to my apartment by the time the office closed on Saturday, June 30. I had no luck on Friday finding other options to make my move and only could fit little things in my car. I did end up having to move my stuff with two small pickup trucks on Saturday with the help of 2 guys. It took us quadruple the time because of Ryder's error and much more stress on me. We didn't get done moving until very late on Saturday and Sunday I did a very brief walk-thru with my manager and turned my keys into her. I ended up not being able to clean my apartment completely and got stuck with them taking $175 of my deposit.
I am very disappointed in Ryder and the lack of care for the customer. The Ryder guarantee -- is bogus!