Westbury Toyota Complaint - Horrible treatment and customer service by car delaership
WESTBURY, NEW YORK -- I purchased a 2007 Toyota Camry from Westbury Toyota on June 27th, for delivery on June 30th. This dealership did not have the color I wanted in stock, so promised to get this color car from another dealer for delivery on June 30th. I was under the impression that the car was ready to pick up, after no receiving any calls from the salesman. I finally was able to speak with the salesman, and he said the car was going to be picked up. On the day I was supposed to pick it up, the car was not even available at the dealership, it had never even been picked up, and I was never told about it. I spoke with a manager and cancelled my order. When I purchased the car on June 27th, they ran my credit card for $500.00 to cover the motor vehicle expenses and first months payment. Since the order was cancelled on June 29th, Westbury Toyota was supposed to issue me a credit for the $500.00 charge. I have called numerous times, and they still have not issued a credit. This dealership has some very shady business practices, and I have seen some slimy car salesmen in my day, but these car salesmen in this dealership, particularly the ne I dealt with, Justin, are way over the extreme. He should be reprimanded or fired for his horrible customer service. It is now July 11th, and I still do not have my credit.
I have put in a complaint with the issuing bank of my credit card, and have called the dealership many times.