Westbury Toyota Complaint - Horrible treatment and customer service by car delaership

Review by LCarfino on 2007-07-11
WESTBURY, NEW YORK -- I purchased a 2007 Toyota Camry from Westbury Toyota on June 27th, for delivery on June 30th. This dealership did not have the color I wanted in stock, so promised to get this color car from another dealer for delivery on June 30th. I was under the impression that the car was ready to pick up, after no receiving any calls from the salesman. I finally was able to speak with the salesman, and he said the car was going to be picked up. On the day I was supposed to pick it up, the car was not even available at the dealership, it had never even been picked up, and I was never told about it. I spoke with a manager and cancelled my order. When I purchased the car on June 27th, they ran my credit card for $500.00 to cover the motor vehicle expenses and first months payment. Since the order was cancelled on June 29th, Westbury Toyota was supposed to issue me a credit for the $500.00 charge. I have called numerous times, and they still have not issued a credit. This dealership has some very shady business practices, and I have seen some slimy car salesmen in my day, but these car salesmen in this dealership, particularly the ne I dealt with, Justin, are way over the extreme. He should be reprimanded or fired for his horrible customer service. It is now July 11th, and I still do not have my credit.

I have put in a complaint with the issuing bank of my credit card, and have called the dealership many times.
Comments:10 Replies - Latest reply on 2007-08-05
Posted by Sail27 on 2007-07-11:
Dispute the charge on your cc. You should get provisional credit whilst they investigate...
Posted by LCarfino on 2007-07-11:
yes I already have done that, waiting to hear from Westbury Toyota. What a horrible dealership.
Posted by Hugh_Jorgen on 2007-07-11:
If you've dispuited the charge with your CC company then just walk away - don't worry about the dealership - let your CC company fight them for you.
Posted by Pomona Guy on 2007-07-11:
Your a real knucklehead to let them charge your credit card $500. Hope you learned a lesson.
Posted by jktshff1 on 2007-07-11:
OK unfortunately there can be delays in delivery. Stuff happens. If you read the post, the car was PURCHASED (emphasis only not yelling)on the 27th, the car was supposed to be there on the 30th of June. The order was canceled on the 29th of June. Seems as if the money down was a deposit on the car or a "good faith payment". How was this financed or is it a u work u ride place? Why would you put the deposit on a on a credit card?
I think we are missing some details.
Posted by Anonymous on 2007-07-12:
Most credit cards will allow up to 15 business days (three calendar weeks) for a charge credit to be issued. Since the charge has already been disbuted, there is nothing more to do than to let the cc company do their thing.
Posted by LCarfino on 2007-07-12:
Pomona, believe me, I am no dummy. The $$$ put on the cc was for 1st month payment and motor vehicle fees, as it said in my post above. The credit has been issued on my account as of this morning, so all is settled. Bottom line is they promised me a car so that they could meet their sales quota for June, but they never delivered. Thanks for all of your comments, both good and BAD.
Posted by jktshff1 on 2007-07-12:
Glad you got your money back.
In defense of Pamona, why did you use a credit card for your payment & fees. How would you make the monthly payments?
Posted by LCarfino on 2007-07-12:
The credit card was just for the first payment and motor vehicle fees. Could you imagine if I would have given them cash for this? I never would have gotten my money back. I am all for using my credit card for things like this, so that I have some recourse through the cc company. If I had paid them by check or cash, I never would have gotten my money back.
Posted by gprimr1 on 2007-08-05:
Many car buying websites recommind the use of a CC for any down payments or deposits. There are many complaints about cash deposits going missing or dealers playing tricks with them. Dealers will be less likely to play tricks when they know the CC company will investigate the claim. Also, the dealership has a contract to accept CC's. If they loose the contract, it's going to look bad for them.

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