Ironwood Communications Complaint - Terrible Customer Service
QUEEN CREEK, ARIZONA -- I have had or I guess I should say put up with Directtv since November 2005. I should say Directtv, when working, is great. Since Nov. 2005 I have scheduled 11 appointments with Ironwood Communications. They have made it on time to just 4. The first was the initial installation scheduled for Nov. 25, 2005. The tech was a no call no show. I few days later they gave me another 4 hour window and this time the tech called an hour before that 4 hour window would expire and told me that he could not find my house and it would not come up on Mapquest. I told him I would give him directions, but he said he had already left the area. The third appointment was again a no call no show. I called ironwood and they told me that I never had an appointment. On the fourth try, the tech showed up 1 hour late rude with me and my wife.
About a month later my HD channels stopped working. I scheduled an appointment where I got the same excuse that the tech could not find my house and it would not Mapquest. Of course, Fedex, ups and qwest had no trouble finding it on Mapquest. So I rescheduled for about a week later. The tech arrived on time and fixed the problem with the HD channels and installed an off air antenna so I got local channels in HD. The antenna worked for a total of 3 hours. I decided to wait for the new DVR and dish to come out rather than have ironwood schedule another appointment to fix the off air antenna
When Directtv introduced their new DVR and dish. It took again 3 appointments for the tech to make it to my house and install it. They use the same excuses as before.
This past week my local HD channels went out. I scheduled an appointment for Sat. from 1-5. The tech called at 12:50, I missed the call. I returned his call at 12:58 and again he told me he could not find the house and I told him I would give him directions and he said he was in Queen Creek when he called at 12:50 but he was now in Chandler. Interesting since Chandler is about a 45 min drive from Queen Creek. He was rude and condescending to me on the phone. I have rescheduled for this Sat. We will see if they make it.
It should be noted that my house is in a very developed area and is easy to find.
After extensive dealing with technicians, supervisors, and managers with ironwood communication, it is my opinion that a culture of poor customer service and out right contempt for their costumers exists. Through all of this Directtv has done nothing!