Comcast Corporation Complaint - Billing and installation
ATLANTA, GEORGIA -- I have found Comcast's billing department a semi disaster. For two years I paid Comcast through the on-line service of my bank. For some strange reason during March-May Comcast kept reversing the payments. So I receive a call saying Comcast will turn our Comcast Service off if we don't pay. We thought we had paid. I talked with m bank. They tried 3 times to send the money and Comcast kept reversing it. I told them to give up. Then on May 18th I set up a monthly payment by credit card with Comcast's own system. Today I receive a letter saying I'm over due again. I call customer service/sales who refer me to the billing department. Billing says no I am not on the monthly payment schedule. I said I set it up in May. They (Debra) said no I didn't. So I call the 1-877-720-4205 number to see if I had set it up. That automated system said I had set it up for a monthly payment and gave me the confirmation number.
The safest thing for me to do was to cancel that revolving payment since Comcast's billing department didn't believe it existed. Now I will try calling and paying over the phone for an extra charge of $2.00 per month. This is only because Comcast doesn't seem to want my money by either personal check or by electronic transfer from my bank account. They also don't know when they have set up a revolving charge to my credit card.
After having disastrous cable installation service this inefficient billing system should not have been a surprise. When we purchased a 57 inch High Definition set Comcast was anything but responsive. I recall the service man called me twice because he was lost. (This neighborhood has existed for 40 years. When he finally arrived (the first scheduled service person never showed during the time set) I would not have let him in the house if I had been alone. He had no identification on his clothing or on his car, his pants hung where a plumbers did, he was a slob. He brought in the wrong box and said it was our set-up that was wrong. He told me I might have to take the set off the wall myself. He scared me and was impolite. He couldn't do the job. Waited two more weeks. My husband said don't send the same man. Guess who they sent. He still couldn't do the job. The 4th scheduled visit finally found someone who hooked it up. We're still not sure it is right after a year and half.
Unfortunately Comcast is a monoply in our area. We are stuck.