Cinemark Theater - Capitol 16 Compliment - Great response to my complaint
SAN JOSE, CALIFORNIA -- On July 4th, my family and I went to the theaters to see a movie. We often visit the Capitol 16 facility, as it is close, good parking, friendly staff and usually very well kept.
Upon arriving at our theater for a 1:05 pm showing, we found that it had not been cleaned since the previous movie. Empty cups, paper and trash were throughout. We often visit this theater, and have never found it in such a state.
That evening I visited Cinemark's website and submitted a comment on line about the condition of the theater.
One day later the General Manager of that facility responded to my complaint. She had question her staff and confirmed the theater had not been tended to as it should have been.
She was very apologetic and assured that the issue was being addressed. She offered free passes for my family and I for not meeting our expectations during our visit. A few days later the passes arrived, and we are looking forward to our next visit.
Kudos for how you handled my complaint.