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Nextel Complaint - Swap Return Policy - Motorola I265 Phone
Motorola I265 Phone - Complaint
LOS ANGELES, CALIFORNIA -- My boyfriend robert got me a cell phone for my b-day , he add it on his plan this makes 3rd phones that he has now, so Nextel send me the phone out in 2 days, first it was not the phone I wanted , I said I'll use it for a couple of days then return it if I didn't like it that's what Nextel said to do. After one week I really didn't like it so I called Nextel customer care... While I was at work , they kept me on hold 4 ever and they send me to another department I was on hold again I just got mad and tied of being on hold , cause I was at work and had to do my work , so the next day I called back on my way to work it was around 7 am hoping since it was early in the morning I wouldn't be on hold , ohhhh what a joke this customer service had me on hold again from one department to another telling them the same inf and story over and over again, I just hung up... So now it's 2 weeks since I had this phone that I don't want !!!! I decided to call after work since I knew I had 30 days to return it I said I got to return it for the phone I wanted . I called Nextel customer service I explain to 4 different departments my story and told 4 different department my inf over and over I was at the 3rd operator I was on hold for 25 min before speaking with the 4 person by this time I was so tied and mad the operator final got on and asked for my inf I said no I don't want to speak with another customer care person just get me a supervisor now ..He said he would need to know why and needed my account information I told him I was tied of giving my acct inf over and over and over again no more just get me a supervisor he said the supervisor would need my inf before getting on the phone. So their I go again giving him my inf and telling him all I want to do is return this phone they send out to me which is the wrong phone... And I wanted them to send me out the phone that I wanted. For my b-day after all it was a b-day gift ,, so this operator said to me you need to speak to someone in sales I said no !!!! I already spoke with someone in sales , billing , customer care, and return and in return and swap department I told them what I wanted to do return this phone for the phone I wanted in the first place I spoke to this person for 20 min she said ok she gave me a tracking number to return the phone and she said ok what's the phone you want then we got disconnected after talking for about 20 min I told her I was talking on the phone they send me she knew the number since I already told her and all the other sales persons there so we got disconnected I waited 20 min I thought she would call me back to get the inf on the phone I wanted and to finally finish this order hell no I waited 20 min no one called me so now you know why I don't want to speak with no one but a supervisor.... This is so freaking....Bad... Nextel is so (what they say )is a good company ....Is so false... My old phone company t-mobile never gave me the run around like Nextel service why is it so hard to return a phone and get another one is that so hard....
Nextel you need to stop transferring customer's from one department to another ...
Nextel you need to stop transferring customer's from one department to another ...
Comments:
Posted by CrystalSword on 2007-07-12:
Please don't use caps, it's rude, and you are YELLING!
Posted by CrazyRedHead on 2007-07-12:
Yes,typing in all caps is rude and from the tone of this letter it seems that you were also yelling at the reps, which is why you were getting nowhere. No one wants to talk to someone that is yelling and throwing a fit, regardless of why. You need to calm down and ask for a supervisor calmly.
Posted by Lidman on 2007-07-12:
It was your B-Day and you got a gift and you didn't want it! Now that's just ungreatful...
Posted by Starlord on 2007-07-12:
At one time, I wanted to get the Nextel phone, because of the walkie-talkie feature. Then I saw they had merged with Sprint, and I wouldn't cross the street to spit on Sprint...if they were on fire. Oh, well.
Posted by firengine103 on 2007-07-12:
EeeeeeYaaaah, Puppyluv, you sound like a cajun gal I know
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