Broadway Photo Complaint - Blatant Bait & Switch
I was thrilled to find the camera I wanted - an Olympus SP-550 UZ for $100 less than anywhere else. I ordered the camera on-line, and after 4 days with no confirmation - I checked with customer service.
I too went through the high-pressure bull____ sales pitch of batteries that last only 20 minutes, and memory cards that only hold 7 photos. After refusing the extended warrantee, I was asked "Is there any reason you ordered the Japanese version?" I responded that I didn't know I had ordered that version. I was asked if I wanted the English version. When I said yes - I found out it was $85 more. With shipping added, I could have purchased it at WalMart for less.
I assumed I had made a mistake on the web site, but when I went back to check - not only did I find that THERE WAS NO ENGLISH VERSION OF THE CAMERA LISTED - but also the only indication that this was the Japanese version was two words at the bottom of a fourth tab marked "Included Accessories" that said "import version."
This is shameful marketing practices. When I pointed this out to a customer service rep - he simply said "you can always cancel your order," which I did.
DON'T DO BUSINESS WITH THIS UNETHICAL COMPANY!!