PayPal Complaint - Hopeless customer service
CANADA -- I live in Canada and received some U.S. funds in my PayPal account, which I naturally wanted to convert into Canadian dollars before depositing them in my bank. I didn't know whether to enter the U.S. amount or the converted Canadian amount in the "Amount" (amount to deposit) box, so I called customer service -- not a toll-free number, by the way. The first person had no idea and went off for quite a while to check. When he returned he still didn't seem quite sure, so he left again. After waiting nearly another 10 minutes, I hung up and called again in the hope of reaching someone who would actually know the answer to this very basic question. The second person somehow accidentally disconnected our call after about three seconds. The third person was so clueless that I gave up (among other things, she seemed a bit puzzled about why someone would want to convert money into Canadian dollars). The fourth person did virtually the same thing the first person had done, and disappeared for ages in search of the answer, then came back and suddenly left again with no explanation whatsoever. While I was waiting I decided to try entering the U.S. amount and see if it would convert automatically. It did. I didn't wait for the woman to come back (I wasn't sure she was even going to come back). Incidentally, all of these people had varying degrees of difficulty with English, so it's possible they weren't even completely sure what I was talking about.
I'll never know -- I hope never to have to contact PayPal again.