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Big O Tires Complaint - Negligent Brake Service - Brake Service
Complaint
CALIFORNIA -- I am submitting this form concerning the negligent brake work that was performed on my Honda Accord by Big O Tires. I am very upset by the negligence of their work.
I brought my Honda to Big O Tires in Oroville on 11/10/03 for new brakes. Since that time I have only driven 24,000 miles. I was informed that a total brake job was done, which was not the case what-so-ever. This week my brakes started making a terrible noise so I took it to Big O Tires here in Oroville. I was told that apparently someone had done some brake work on my car and they couldn’t get the rotors off so they were ground off and then pressed back on. On top of this only one rotor was replaced - no new brake pads were put on. I was told that you never just replace one rotor you replace both of them. I know nothing about the repair of cars. I was told by Big O Tires that a total brake job was done and I took them at their word. I informed the man at Big O Tires that the work was done by Big O Tires and he verified it on the computer. I also told the man when I take my car to a service center to be serviced I trust that they know what they are doing. Apparently they did not know what they were doing. Consequently the inferior work performed by Big O Tires has resulted in both my right front axle and my left front axle being ruined. You don’t grind the rotors off when you can’t get them off. If they couldn’t do the job they should have let me know. When I take my car to an Auto Service Establishment I should be able to trust that they know what they are doing. This is not the case with Big O Tires. Your work is very inferior. Now what has been a very good car has just been ruined. When I picked my auto up they didn’t even bother to tell me that they couldn’t do the job I was paying for.
On top of all of this I purchased 60,000 mile tires from Big O just 30,000 miles ago and they also inform me I should replace all 4 tires. I believe that the wearing out of my tires so soon is due to the fact that what they did ruined my axles. My tires have been properly maintained.
Big O Tires needs to stand behind the work they perform. Brakes do not go out after just 24,000 miles. Les Schwab guarantees their brake work for 25,000 miles parts and labor. The only satisfaction I receive at Big O Tires is for them to shrug their shoulders at me and the man told me he wasn’t there when the work was done. And to charge me $45.00 for a brake inspection to inspect the work that was not even properly done in the first place. I want the $45.00 refunded to me. The only reason that my brakes went out and my axles were ruined after only 24,000 miles is the inferior work done by Big O Tires. It was still Big O Tires that did the work and they should stand behind the work When they a turning out inferior work that should have no bearing on the warranty.
Now I have to face paying out from $1200 - $1600 to get my Honda back in running condition. On top of this I am going to have to rent an auto while I am getting this resolved so that I can conduct my business. More money out of my pocket because of Big O’s inferior work.
I certainly do not conduct my business this way. I will never recommend Big O Tires to anyone.
I brought my Honda to Big O Tires in Oroville on 11/10/03 for new brakes. Since that time I have only driven 24,000 miles. I was informed that a total brake job was done, which was not the case what-so-ever. This week my brakes started making a terrible noise so I took it to Big O Tires here in Oroville. I was told that apparently someone had done some brake work on my car and they couldn’t get the rotors off so they were ground off and then pressed back on. On top of this only one rotor was replaced - no new brake pads were put on. I was told that you never just replace one rotor you replace both of them. I know nothing about the repair of cars. I was told by Big O Tires that a total brake job was done and I took them at their word. I informed the man at Big O Tires that the work was done by Big O Tires and he verified it on the computer. I also told the man when I take my car to a service center to be serviced I trust that they know what they are doing. Apparently they did not know what they were doing. Consequently the inferior work performed by Big O Tires has resulted in both my right front axle and my left front axle being ruined. You don’t grind the rotors off when you can’t get them off. If they couldn’t do the job they should have let me know. When I take my car to an Auto Service Establishment I should be able to trust that they know what they are doing. This is not the case with Big O Tires. Your work is very inferior. Now what has been a very good car has just been ruined. When I picked my auto up they didn’t even bother to tell me that they couldn’t do the job I was paying for.
On top of all of this I purchased 60,000 mile tires from Big O just 30,000 miles ago and they also inform me I should replace all 4 tires. I believe that the wearing out of my tires so soon is due to the fact that what they did ruined my axles. My tires have been properly maintained.
Big O Tires needs to stand behind the work they perform. Brakes do not go out after just 24,000 miles. Les Schwab guarantees their brake work for 25,000 miles parts and labor. The only satisfaction I receive at Big O Tires is for them to shrug their shoulders at me and the man told me he wasn’t there when the work was done. And to charge me $45.00 for a brake inspection to inspect the work that was not even properly done in the first place. I want the $45.00 refunded to me. The only reason that my brakes went out and my axles were ruined after only 24,000 miles is the inferior work done by Big O Tires. It was still Big O Tires that did the work and they should stand behind the work When they a turning out inferior work that should have no bearing on the warranty.
Now I have to face paying out from $1200 - $1600 to get my Honda back in running condition. On top of this I am going to have to rent an auto while I am getting this resolved so that I can conduct my business. More money out of my pocket because of Big O’s inferior work.
I certainly do not conduct my business this way. I will never recommend Big O Tires to anyone.
Comments:
Posted by rhondam718732 on 2007-07-12:
The man may have just shrugged his shoulders, but you have a good "case" here. Even the store verifies you had the job done there and are still in warranty. I would present them with your damage quote as well as completing the job correctly. If the manager shrugs it off this time, go to HQ. Keep at them. They scrwed up and need to fix it
Posted by Starlord on 2007-07-12:
I worked at a brake and muffler shop at one point in my life and have never heard of grinding off a rotor. How does one do that? I would be very suspicious of the second evaluation, what, Les Schwab??? Number 1 is the rotor grinding off, number 2 is no pads. No, Big O is better than that. I think this Schwab character is blowing smoke up your.....nose. If, indeed, there have been only that many miles, the job is under warranty. I would suggest you take it back and give them the evaluation by Schwab, if they will even put it in writing.
Ask for a printout, and if they hesitate, you know what they are doing. They are just bad-mouthing Big O to sell you a big brake job.
Ask for a printout, and if they hesitate, you know what they are doing. They are just bad-mouthing Big O to sell you a big brake job.
Posted by Lidman on 2007-07-12:
It sounds like its time to talk to a lawyer. I have had this type of thing happen to me and as far as I am concerned it is criminal neglect because you could have been killed.
Good luck to you
Good luck to you
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