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The Grape, Raleigh, NC Complaint - The Grape - all about money and marketing, not about customer service or customer loyalty

Review by cheerwine on 2007-07-12
RALEIGH, NORTH CAROLINA -- Was excited about the 'buzz' around the Grape! Arrived to a nice atmosphere, good music, great friends - the primo beginning of a perfect evening. The wine specials for the evening were printed on a daily wine menu and I enjoyed the wine 'Flight' of 3 red wines for $10. One of the reds enticed me so much, I decided to order a bottle, glancing quickly at the 18.99 price on the daily wine menu underneath the wine description. While enjoying the bottle of red with friends, we were glancing at the extended menu and noticed the bottle we were drinking was listed at a price of $40. When the server returned, we asked her to confirm the price of the wine - she indicated it was $40. We asked to speak with the manager because we were under the impression the price printed on the daily wine menu was the price we were paying for the pleasure of the bottle we were drinking. The manager/owner was not very receptive to our comments. He was rude and stated this was 'our problem, not his'. We encouraged honest marketing of prices in the future (4 of the ladies at the table work in Marketing/PR). As an individual who frequently dines and drinks at local establishments and works in the customer service industry, he did more to damage his own reputation as a business owner than to ensure return customers with loyalty. We paid our bill, left the Grape and took our business to a different location down the way. I have no issues with paying the price for good wine and food - I do it often! BUT - don't mislead me to think I'm paying the price printed in front of me versus searching through the menu and finding the 'real price'. I will not return to the Grape and will certainly discourage others from vesting the establishment.

Its management/owners are disregarding of my concerns and not appropriate with their response, they don't deserve to have my business (or yours, in my opinion!).
Comments:4 Replies - Latest reply on 2007-07-13
Posted by Anonymous on 2007-07-12:
What was the $18.99 price for?
Posted by shawnp80 on 2007-07-12:
If you weren't so damn drunk you might've been able to read the menu.
Posted by cheerwine on 2007-07-12:
The $18.99 was the 'retail' price listed under the desciption of the daily wine menu was for a bottle if you purchased it from the establishment and took it home to drink. Because we odered a bottle in the restaurant, they charged $40, but there was no mention of this price on the daily wine menu (where we had initially odered the sampling of 3 wines for $10) to indicate this.

I was enjoying the evening with 7 other ladies, including one pregnant who doesn't drink at all. We were snacking on appetizers and were not the least bit tipsy. Just the opposite - intelligent women having various conversations.

Posted by shawnp80 on 2007-07-13:
"intelligent women having various conversations". Do you mean cackling drunk broads b|tch|ng about their husbands?

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