JetBlue Complaint - Life Threatening Cancelation
May 3, 2007 I made reservations on JetBlue Airline, from Rochester, NY, for passage to and return from JFK airport for four persons. The flight dates were, going - 26 June 07, flight #27 and returning - 10 July 07, flight # 36.
The flights were made connecting to AerLingus flight # EI 110 departing JFK 26 June 07 for Shannon, Ireland, and AerLingus flight # EI 111, departing Shannon, Ireland for JFK, 10 July 07.
AerLingus flight # EI 111 arrived at JFK airport at 5:40 PM and we, my wife and two granddaughters proceeded directly to the JetBlue terminal where we encountered large numbers of people trying to check in, forcing us to wait in line for at least an hour and a half to reach a check in counter. Of ten to twelve counters, only four were manned full time and one manned only part time. The time was after 7:00 PM when we finally managed to talk to an agent, only to be told that JetBlue flight # 36 to Rochester had been cancelled, due to, supposedly, weather conditions. The JetBlue agent told me that there was no way JetBlue could help us and suggested that we rebook the following day. I asked him about hotel accommodations and he replied that none were available. My wife and I are elderly and my wife is in extremely feeble condition, and suffering greatly from the heat as the temperature in the terminal had to be close to 100 degrees. I asked him again to help me and again he said there was nothing he could do, and suggested it talk to the Flights Supervisor. I followed his suggestion, which involved another long wait as she was manning one of the check in counters. When I was finally able to talk to her the response was that she could not help us but did offer a refund which we accepted, although processing the paperwork took another half hour and shut down the check in counter she was manning. Subsequent investigation of weather conditions in the Rochester NY area reveal no problems, reinforced by the fact that JetBlue was scheduling flights into Buffalo, NY the same evening. An E-Mail from JetBlue concerning the flight cancellation was sent on July 10, 2007 5:03:36 PM EDT, while we were in the air aboard AerLingus flight #EI111. The whole episode was intolerable and potentially life threatening and demonstrates that JetBlue has little concern for the welfare of their customers.
I would like to lodge a complaint and believe that restitution of some type is appropriate.