British Airways Complaint - Letter to Mr. Walsh - BA flight to ORD - Total mess
ORD, WISCONSIN -- I have tried everything possible. This is just one more way to get BA to do something
Dear Mr. Walsh
Firstly, I am sorry that I have to escalate this to you. However, I am left with no choice. I have tried everything possible to seek help from your staff worldwide but have reached a dead end at each stage. Let me give you a background of the problem.
My Mother-in-law aged 75 travelled from Bangalore (BLR) to Chicago (ORD). At least was to reach Chicago which did not happen. I booked her on BA thinking that an airline of your repute will ensure a comfortable and safe journey which did not happen.
Her flight BA0118 from Bangalore was delayed. At Bangalore they told her that she would be rerouted through New York (JFK) and onward to Chicago by AA. However, this did not happen. On arrival at JFK she was told that there is no booking for her onward journey to Chicago and after haggling a lot put up in a hotel (Holiday Inn) with an assurance that she will fly the next day ie. 27th June to Chicago. On 27th, at the airport she was told that her ticket is a stand-by ticket and that they cannot assure her a seat on any day!. So she was left all alone in the airport with no accommodation, baggage, food or cash. Finally, I had a make a new booking for her to fly from New York to Chicago. To top all this her Baggage is yet to be traced. For your information she cannot speak English so you can imagine the trauma she and the family went through. BA did not even bother to give her $1 for a coffee and instead the New York Police picked her up etc etc. I am sure this will make an interesting story in the press.
I have tried my best to seek help from your staff. Your system of seeking help is one of the most difficult I have come across. I cannot get a single mail id, phone or address to speak to anyone and each one points to someone else.
Please could you intervene and find her baggage and compensate/refund me for atleast the extra ticket that I purchased for her to finally reach Chicago.
I am sincerely hoping that I will not meet a dead end with this mail leaving me with no option but seek legal help.