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StainSafe Complaint - StainSafe furniture warranty from Slumberland
Complaint
WAUNAKEE, WISCONSIN -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
Stainsafe will not honor my warranty that I paid over $170 for a 5 year warranty because - THEY SAY - I did not get my digital pictures to them by email within 30 days of filing the complaint. This is AFTER they originally denied my claim because they determined it was not reported within 30 days of the problem occurring! I battled with them for almost a year. Now they are saying 'Ask for a refund of your remaining warranty from Slumberland.'
As a resolution, I would like the following:
I would like them to honor the repair warranty & fix my couch/recliner.
Please contact me if you need more details regarding this incident.
Stainsafe will not honor my warranty that I paid over $170 for a 5 year warranty because - THEY SAY - I did not get my digital pictures to them by email within 30 days of filing the complaint. This is AFTER they originally denied my claim because they determined it was not reported within 30 days of the problem occurring! I battled with them for almost a year. Now they are saying 'Ask for a refund of your remaining warranty from Slumberland.'
As a resolution, I would like the following:
I would like them to honor the repair warranty & fix my couch/recliner.
Please contact me if you need more details regarding this incident.
Comments:
Posted by poppapia on 2007-07-13:
Have you asked Slumberland for assistance? My wife and I recently purchased a bedroom suite from Slumberland, and the service and delivery were excellent. Based on this experience, you may get help from the store to resolve this, as they would like to keep you as a customer.
Posted by Dummy on 2007-08-17:
your stupid!
Posted by Anonymous on 2007-08-17:
Hey Dummy! Who you calling stupid? LOL
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