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Supra Telecom / Cleartel Complaint - You'll Be Sorry with Supra Telecom

Review by phonefrenzy on 2007-07-13
DEERFIELD BEACH, FLORIDA -- THE WORST PHONE COMPANY IN AMERICA IS: SUPRA TELECOM/CLEARTEL
COMMUNICATION IN DELRAY BEACH, FLORIDA

Don't use Supra Telecom/Cleartel Phone Company

YOU WILL BE SORRY.

BY KENT PETERSON
Deerfield Beach, FL
Date 7/13/07

I have had the worst experience with any phone company in my life. Four letters to Corporate/
CEO John Patton went unanswered. THEY DON"T CARE ABOUT CUSTOMER SERVICE-
ONLY ABOUT THEIR PROFITS.

I had two phonelines for more that 7 years with Supra Telecom. In April, I changed one phoneline
to at&t, because a payment I sent electronically 5 days prior to the due date, through my bank
account, took two weeks to post. I was charged a late fee and notice was sent to the credit score
companies effecting my credit rating. I NEVER got an apology from Supra Telecom!!!

They admitted disconnecting the wrong phone line by mistake TWICE!!!. It took at least 8 hours of phonecalls to Supra, on my active at&t line,
each time, to get it resolved. After the second disconnect, they could not restore my original
phone number: 954-725-9421. They didn't even have the courtesy to put a message on
954-725-9421, when someone called that number, saying the number was changed to
954-354-1539. I had a seriously ill in-law, that the hospital could not alert us of his worsening
condition for a day, because they had the number that was disconnected. This is not fair!!!

When my service was turned back on with the new number 954-354-1539, which I didn't want, I
was charged $40 to install new service!!!!

Again hours of holdtime, TALK WITH SERVICE REPS WHO DON'T SPEAK ENGLISH
WELL and Supervisors argueing the disconnect was my fault, I finally got the fee dropped.

I now have at&t on both my lines and am very happy. I got $300 in credits/Visa cards for
switching services and my monthly phone bill is less with more features.

Please call me at 954-725-8668 or email me at junk4KGP@gmail.com. and I will tell you more.

DON'T GET SUCKERED INTO SUPRA TELECOM BY A PROMISE OF LOW FEES.
CUSTOMER SERVICE IS TERRIBLE AND IN THE LONG RUN YOU WILL BE
SORRY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Now a happy at&t customer, KENT PETERSON
Comments:2 Replies - Latest reply on 2009-01-02
Posted by yudelky on 2007-12-13:
I *MUST* agree with this review... DO NOT GET SUCKERED INTO Supra Telecom service... (or lack there of). We just had a terrible experience with them. I will give you the highlights:
1. PRICES GO UP WITHOUT WARNING; OURS WENT UP FROM $34 TO $51 TO $75
2. TERRIBLE COSTUMER SERVICE, PEOPLE WITH VERY STRONG SPANISH ACCENT REFUSE TO SPEAK SPANISH TO A 75 YEAR OLD SPANISH LADY. SUPERVISORS PRETEND TO BE UNAVAILABLE RATHER THAN DEAL WITH CUSTOMERS.
3. MISLEAD CUSTOMERS; THE BILL SAYS LOCAL AND LONG DISTANCE YET THEY DO NOT OFFER LONG DISTANCE IN KISSIME AND WE CANNOT CALL EVEN MIAMI!!
4. IN THE PAST, I’VE HAD TO CALL SEVERAL TIMES TO ENSURE THE AUTOBILLNG WAS IN PLACE. WE WOULD SET IT UP AND IT WAS MYSTERIOUSLY DELETED. SO I HAD TO WASTE MY TIME CALLING SEVERAL TIMES TO ENSURE THAT THEY WERE GETTING PAID AND WE WERE NOT INCURRING ADDITIONAL CHARGES.
Today Dec 13th, I called customer Supra Telecom’s customer service to cancel my mother’s phone line which has gone up from $34 to $51 to $73 over the last two years without fair warning nor added benefits. They asked to speak to the owner of the account; my mother. I warned the rep that my mother only speaks Spanish and put her on three way calling. The rep, who had a VERY STRONG SPANISH accent was pretending not to speak Spanish. She heard me speaking Spanish to my mother and asking her to repeat the questions I had in English. With her strong broken English, my 75 yr old mother complied and said “please cancel my phone.”
Before the rep put thru the request, I asked how would our last bill look like, what kind of charges will we incur. She said that they bill us in advanced and that the last bill for $73.78 is for Nov 26 thru Dec 26. So I told her that if we cancel today Dec 13, would we get a prorated bill, obviously we would not be using the services thru Dec 26th. She said NO, the company policy states that they do not prorate bills! This is where I lost it. So I asked her if her company is in the business of stealing from old ladies!!! She tried to keep her cool and on occasion reminded me that I was not the owner of the account, to which I answered that I had my MOTHER on the phone as well. In essence for the better part of the conversation this person had my mother repeat one or two things in English rather than talking to her directly in Spanish. When I finally lost her and told my mother to repeat to the “BURRA” .. “DUNKEY” a certain question about why the bill says “long distance” if we cannot even called Miami… the rep finally came thru speaking perfect Spanish. And I confronted her asking why she never spoke to my mother directly considering she has such a STRONG Spanish accent to begin with and it was obvious she spoke it. Instead, she preferred to stay on the phone giving ME giving me hard time about not being the owner.
I ask to speak with a supervisor and the supervisor was “unavailable” or “unwilling” to talk. I told her I would wait as long as I need to until he/she becomes available and the answer was the same… as a broken record she said: “The supervisor is unavailable”. I told her that if we MUST pay the entire month, that I want this canceled on DEC 26 and no less. Apparently they are ready to steal old lady’s money, but they are incapable of scheduling deactivation for that date… so she asked me to call back closer to the date. I suppose I will have to deal with another inept customer service representative in or around the 20th of December…
BOTTOM LINE:
• Even tho my mother’s bill says Local and LONG distance, she cannot even call Miami from Kissimmee.
• Her phone bill keeps increasing without warning with no added benefit
• They bill the month ahead of time and do not prorate a bill if you cancel mid-moth. They steal the money and run.
• They seem to be in the business of stealing from people without warning. If you do not want to have a bitter taste in your mouth …. AVOID SUPRA TELECOM.
• Customer service & their supervisors are inept.
Kind Regards,
Posted by paladin4hire on 2009-01-02:
The worst is putting it mildly !!! I was never, repeat NEVER late with a payment. They failed to post an electronic payment in December and sent me this nasty letter telling me they were going to cancel my service and I had to pay a reconnection charge. When I called to complain, they admitted their mistake. Did I get an apology? Not even a hint of one. When I asked to speak to a supervisor, I was placed on hold then disconnected. I changed my service to another carrier. Supra refused to allow the new company to port over my number....then disconnected it so I had to get a new phone number. Spitful, bad company. Do your business elsewhere.

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