Frontier Communications Solutions Complaint - Customer, No Service
SUSANVILLE, CALIFORNIA -- July 6, 2007 I was assisted with 2 very professional staff that work for this company. On July 7, 2007 & provided positive feedback on their survey form. I began to have problems with the same thing that was resolved on 7-6-07. I talked to Marcus who treated me like I was a moron. He was very condescending & rude. Finally, in desperation I told him he was frustrating me & I would call back to another rep. Apparently, Marcus informed this rep I would be calling back, because she did not put me through the usual security drill & was just as rude as Marcus. I did not get an automatic survey to complete on this service (I wonder why?) I admit, I am ignorant on many things, however, I am not stupid (was a manager for the State of California for over 32 years). We are only with this company because they have a monopoly for phone service in that area (Lassen County).
We also have a home in Tulare County & pay $24.95 per month for our internet service through SBC, yet we pay $89.95 per month with the Frontier Monopoly Company. PUC should probably look into this.