HewlettPackard Complaint - Inferior Product & Poor Customer Service
TORRANCE -- In late July of 2005, I bought a Compaq Presario M2000 (M2105US) laptop. Since then, I've had nothing but trouble with it---so much, that I can honestly say that I've never had this much trouble with any computer in my life. If it wasn't one thing, it was another. When online, I couldn't download large amounts of text. If I tried, I'd get a "flag" telling me that it was too much, and later on, I was being flagged with a notice from Microsoft telling me that "a problem has occurred," and that Works needs to be shut down. No other computer that I've ever been on has ever had problems with large amounts of text. I called Hewlett Packard's "800" number many times, and I'd be given a caseworker---two or three times they chose to send FedEx to pick the computer up and have it "repaired." So more than once, it's been shipped somewhere and then sent directly back. I believe that they simply un-installed and then reinstalled everything. THEY DIDN'T DEAL WITH THE SPECIFIC PROBLEMS I'D COMPLAINED OF. At other times, when I'd call for help, I'd be switched over to someone in India (whose voice, due to the connection, I could just barely hear) who would walk me through a process whereby I'd supposedly be able to get the computer working properly again. But the problems continued. The CD/DVD player originally worked, but only sporadically. However, at one point, the computer would no longer recognize that drive; as far as it was concerned, "D" drive no longer existed. So I was not able to install programs or play CDs. Finally,Hewlett- Packard sent me another drive with installation instructions. I installed it and it worked, but still sporadically, and there were times when I'd have to restart the computer in order to get the computer to recognize "D" drive again, and to get the player to work. At the time of this writing (July 2007), the computer still can't even find "D" drive, so I cannot view photos, play music, or install programs. In July of 2006, the warranty on the computer expired and when I called to tell them that the problems had never been resolved, a woman told me that they'd have to charge me "a minimum of $200" to repair it. I thought that was outrageous, and I wrote to Consumer Affairs and to the Better Business Bureau because I paid, after rebate, $650 for this laptop. Although this may be inexpensive by today's standards, I still expected that I was going to have a reliable computer. But even today, the problems continue: Presently, if the computer has been in "sleep" mode for a few hours, when I touch the touchpad or the mouse, the screen will not always come up. It might or it might not. I never know how it's going to react. When it chooses not to work, a blue screen will appear with much white text, informing me that a problem has occurred. Or I'll simply get a black screen with, "Compaq" in large white letters and at the bottom in small letters, it will say, "Press to change boot order. Press to enter Setup. to boot from LAN." Then I'll have to shut down the computer completely and remove the battery FOR AT LEAST TWO OR THREE DAYS. After that, it begins working again. I should also mention that the mechanism for the latch that opens the battery door actually broke from the inside, so that there was no way I could access it. I wasn't able to replace the battery. That latch, on future models, needs to be replaced with something of actual quality. It would be one thing if I'd only now begun to have problems with this computer, but to repeat: I'VE HAD NOTHING BUT TROUBLE WITH IT CONSISTENTLY. This CompaqPresario is completely undependable, and everyone, from amateurs to experts, has told me that Hewlett-Packard should have replaced this laptop, or at least repaired it properly, which has never been the case since I bought it. I will finish my review with this: Imagine buying a brand-new car or truck that gives you nothing but trouble; so you call their "800" number for help. Then imagine that the operator switches you to some expert who tries to walk you through a complex set of instructions so that you yourself can repair the car! Frankly I think you'd be outraged. You'd say, "No! I just paid you people a lot of money for this car! YOU need to repair it, not me!" Such is the case here. I didn't spend as much as I did on this thing so that I could then spend valuable time trying to repair it.
This Compaq Presario is the worst computer purchase I've ever made, and HewlettPackard's customer service is deplorable: They never made a true effort to repair their faulty product, and people need to know that." Thank you for listening….