T-Mobile Complaint - Unfair billing practices
I've been with T-Mobile since 2001 and never had a problem until now. But this treatment is enough to make me feel very trapped and want to get out of my contract ASAP.
In May, I paid the bill on the 25th, when it was due. It looked like it went through. Their site said that I'd paid the balance. We were all good. And then, on June 2nd, the payment was sent back because I had mis-entered the bank account information. My error. I take responsibility for that part. No notification of this returned payment was sent to me, however. I had no idea that it had not gone through and they made no effort to contact me.
On June 3rd, again with no warning, they turned off our phones (family plan). My father was the first to notice and he called customer service who told them that the payment had been revoked. He paid the balance, the phones were turned back on and we went on our merry way.
Then today we received our latest bill, and there are $20 charges on each line for turning the phones back on. This I could understand if we never paid our bills or if I had been given a warning that the payment hadn't gone through and I'd ignored it. But no, this is just how they work. I called customer service and spoke to a man and then his supervisor. Both of them informed me that they reserve the right to do this and that they are not responsible for telling the customer that a payment has been revoked before turning off the lines. They even said that I should have checked my account daily on their site to make sure it hadn't been sent back-- even though for over a week it reflected the payment having been made.
Does this make sense to anyone? If your electric bill is a week late, they don't turn off your electricity. You get a warning letter or the overdue balance shows on your next bill. And then you pay it. And even then, they don't charge you $80 in fees. This seems extreme to me and it makes me want to get out of this contract immediately.