Wal-Mart Complaint - Precription Refill
EVANSVILLE, INDIANA -- I've obtained my refills From Store #5372 every month. I called this order in two days in advance because I knew that the doctor needed to be contacted for refills. The computer told me my meds would be ready for pick up on that Thursday however I waited to that Friday (the 13th) to call to see if it was ready. I was told by pharmacy staff that the doctor had not faxed the refill order back. I then called my doctor's office and was told no such fax for a refill had been submitted but they would call the pharmacy which they did immediately. I then called Walmart pharmacy and was told that my doctor had not called. I told the pharmacist to hold and dialed my doctor's office placing us three on conference call. The nurse told the pharmacist that she had left the refill info on voice mail. The pharmacy staff then put us on hold for about 6 minutes while the voice mail , I assume, was checked. The pharmacy returned to the phone to say that they would refill my order immediately. I told them I was on my way. I got there and was told that the medicine was not in stock and would not be available until Monday. I would be without my meds for three days. This may be fine for some meds but this med happened to be ATRIPLA- an HIV/AIDS med- one that is saving my life because I take it faithfully, one that I order from this Walmart pharmacy every month. How could it be out of stock? How could they hold my life on the balance like that? The pharmacist apologized but I'm sitting here writing this letter not knowing how missing this med will affect my life--I'm terrified. This Walmart error could be potentially fatal. Please investigate so that this doesn't happen to anyone else. Signed 'Scared to death'
P.S. The pharmacist said that he would try to locate the med elsewhere and I did the same, to no avail.
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