Experian Credit Report Service Informative - Experian Website
I went to the Experian website and ordered the credit report with 30 day free trial. However, my report was not displayed. Frustrated, I phoned the company less than 5 minutes later and cancelled my membership. The representative said that my credit card would not be charged and that my membership was cancelled. I recently got my credit card statement and it has a $24.95 charge to my account from the company. I called Experian and they refuse to refund the charges. They claim that I was never enrolled and that the charges are for something that I clicked on the site requesting all three credit reports. This is not what I signed up for. The website is misleading and the company is dishonest. Please investigate.