Experian Credit Report Service Informative - Experian Website - Free Credit Report

Review by noel777 on 2007-07-14
I went to the Experian website and ordered the credit report with 30 day free trial. However, my report was not displayed. Frustrated, I phoned the company less than 5 minutes later and cancelled my membership. The representative said that my credit card would not be charged and that my membership was cancelled. I recently got my credit card statement and it has a $24.95 charge to my account from the company. I called Experian and they refuse to refund the charges. They claim that I was never enrolled and that the charges are for something that I clicked on the site requesting all three credit reports. This is not what I signed up for. The website is misleading and the company is dishonest. Please investigate.
Comments:4 Replies - Latest reply on 2008-05-16
Posted by S on 2007-07-14:
Always ask for a confirmation email regarding the cancellation. That way you have some sort of proof if they do end up screwing you over like in this case.
Posted by S. on 2007-07-14:
Who are you asking to 'investigate?'
Posted by Anonymous on 2007-08-02:
Investigate. Hmmmmm. Their customer service is in a FOREIGN country, like INDIA or ?
Call your credit card company and dispute the item.
Posted by jcanter172 on 2008-05-16:
I had the same problem with them. I called corporate in San Diego and got the rudest person I have ever talked to. She was the operator or a receptionist. It is called the dumbing down of America. Really sad commentary on customer service. Never did get it resolved, she actually hung up on me a couple of times. Luckily, I check my credit card statements pretty frequently so I was only stuck for a month. These company's are only shooting themselves in the foot by condoning these unethical practices.

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