Financial Network Investment Corp. Complaint - Extremely poor customer service
CALIFORNIA -- My father had both retirement and non-retirement brokerage accounts through Financial Network. When my father passed away, it became my responsibility as his successor trustee to settle his accounts. I have had to work through many financial institutions, but working with Financial Network has been an extremely poor experience for me. The rep that handled my father's accounts for years has recently semi-retired and would leave his office for weeks on end without any way to contact him in the meantime. Our calls and correspondence would go unanswered and he had no backup for his absences. When I then contacted the corporate office and was referred to the regional office, the office manager was very rude and condescending with me, constantly interrupting me when I was trying to communicate my frustration in dealing with the rep's absences. Considering they are controlling the majority of my father's estate I would think we might deserve a little more service and respect. When I had the audacity to question some information I was being given, the office manager became even more hostile. I have since tried to email Financial Network corporate to complain about my treatment and ask for resolution and I've been met with total silence. I don't know about anyone else, but I don't feel very comfortable with having no where to turn when I have an issue. When we're talking about someone's life savings I'll stick with dealing with an institution that will actually treat you like they're happy to have you as a customer rather than like their entitled to hold your money hostage with no where to turn when you're having an issue.
I can honestly say that of all the financial institutions I've ever worked with, this has been by far the worst.