Ford Motor Complaint - Manufacturing Defect - Liftgate Hinge Failure
EDMONDS, WASHINGTON -- Dear Mr. Ford,
I hope you can help me. I have a complaint I'd like to register with you about the quality of a car made by Ford Motor Company.
The left hinge on the liftgate of my 2000 Ford Explorer has failed. Ford's own people say this is the result of a manufacturing defect. Ford Motor Company was contacted via telephone and via certified mail. Ford refused in writing to repair the failure. The cost of the repair is approximately $1750.00.
As a result of this, you have most likely lost my future business, and I can't see myself recommending your cars to my friends and family.
Here's what I would like to see you do to provide resolution: Repair the liftgate hinge at no cost to me.
Thank you for your prompt attention to this matter. I look forward to hearing from you soon.
Robert C. Smith