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Coast to Coast Hot Tubs Complaint - Purchase/delivery/warranty

Review by Cutter617 on 2007-07-14
CRYSTAL LAKE, ILLINOIS -- I purchased a floor model hot tub from Coast to Coast Hot Tubs on 6/24/07 at a Hot Tub Show in Libertyville, IL. The hot tub was delivered on 7/2/07 and I noted that the stereo faceplate was missing and the door that houses the stereo was missing a clip. I immediately telephoned Coast to Coast in Crystel Lake, IL of the situation and they said they would have to order a whole new stereo and that it would arrive in a couple of days and then they would come and install. I waited an entire week and did not hear anything from Coast to Coast as to when they were going to come and install. My wife called Coast to Coast on July 11th and spoke to the service dept and he said that the new stereo part just came in the previous evening and he had to check his schedule for July 12 & 13 before he knew when he could come out and install the new stereo. My wife left another message that I was off of work on Thursday and that we preferred to have it installed Thursday. The service dept. left a message on my home phone that same day stating that he would come and install on July 13th @ 9 - 1 pm without even checking with me if that time frame was good for me. I left another message stating that I was dissatisfied with their customer service and wanted it taken care of on Thursday. The owner phoned me Thurs. and said he did not like my message that I left and proceeded to tell me that he would not honor my warranty or service my spa and not to come in his store for anything but that he would complete the repair of the stereo which was scheduled for Friday July 13th. The service repair was not completed on July 13th. I went to his store on July 14th and told me again to leave his store and he admitted that he instructed the service repairman to cancel my repair. He then accused me that I swore to his wife on a phone message and he proceeded to use profanity at me in his store and challenged me to fight him just outside his store. He ordered me out of his store and admitted that he would not instruct his service repairman to complete my repair and that I should just deal with the manufacturer directly, Master Spa.
Comments:10 Replies - Latest reply on 2008-12-17
Posted by Anonymous on 2007-07-14:
OMG! did you say "Crytal Lake".
you should have posted this yesterday...Friday the 13th...

Unbelievable service.Hopefully the manufacturer can step up and help you.
Posted by Skye on 2007-07-14:
Steve, sorry to go off topic. I wanted to tell you, that I was watching some upcoming previews on the ON DEMAND channel, and Rob Zombie's Halloween, comes out in August!!

Lets do a group trip to see this!!
Posted by Anonymous on 2007-07-14:
Is it on On Demand,or in the theatre????
I dont have On Demand.I have Directv...
Posted by Anonymous on 2007-07-14:
I see it comes out August 31st...Woo HOO!
i just saw the trailer...Im stoked!!!
Posted by Skye on 2007-07-14:
It's coming to the theatre. ON DEMAND shows all these 3-4 minute previews of what's coming to the theatre's, before regular TV advertises.
Posted by Skye on 2007-07-14:
Do you know, Living, Dead Girl?? It's a song by Rob Zombie.

That was my wedding song!~


Nah, just messing with you. It's a great song though.
Posted by Anonymous on 2007-07-14:
I wanted "i wanna die" from a band called "the Noodlebrains" playing when i got married...LOL
Posted by gumshoe on 2008-09-02:
I've heard mostly bad things about this company -- including reports of the owner's instability and agressive behaviour.
Posted by fish62 on 2008-10-09:
Warning Warning Warning ! This guy Mr. Russell Scott is a crook. His contracts are written to screw you over. He ripped me off for over $3,000 when he himself breached his own contract. Don't trust him, don't do business with him, and please don't let him rip you off too.
Posted by not_so_hot_tub on 2008-12-17:
And if you need out of warranty service -- grab your wallet. A one hour service call (minimum time) will cost $149 for the appointment (which for me, they missed without calling) + $95 for labor. They also padded my bill with parts they did not install.

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