Sprint Nextel Complaint - This Is How They Treat New Customers ?
While calling to inquire as to rates and prices of new cell phones I asked representative if there would be a credit deposit required (am a single professional who always pays but low credit score but to 8 years of college and grad school). I told rep outright that I didn't want to purchase today. I gave permission to run my credit score.
After she informed me that there would be a $150 deposit I thanked her and told her I would call back when I wanted to order, which would probably be in two weeks as another cell phone company was going to try to "save" my business and send me one of their new phones in order to see if I got better coverage with it.
She proceeded to try to pressure sell me into paying today and signing up immediately. She then informed me that if I didn't sign up within 5 days they would have to run my credit score again. She had the nerve to threaten me by saying that I am going to hurt my credit by not signing up immediately and continued to pressure sell, using my credit and the threat of running it again as a bargaining tool.
This is certainly rude and unprofessional but may even be illegal. Does anyone know anything about the legality of this practice ? Would appreciate feedback.
To put the iceing on the cake, I tried to call customer service again and speak to a representative but was told there would be a 15-20 minute wait.