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NetBank Complaint - Credit rating diwn as a reu=sukt of THEIR mistake!
Complaint
ALPHARETTA, GEORGIA -- I closed my account at NETBANK, via email, balance was $15.00. I kept getting statements indicating they were still taking their $3.00 "monthly service fee". I kept calling and asking them to STOP deducting this amount, close the account and send me the balance. After 3 months, most of the money was gone and I wrote it off as a bad debt. I went to open a new checking account..AND THEY HAVE PUT AN "ACCOUNT ABUSE" NOTATION ON MY CREDIT HISTORY....FOR NONPAYMENT OF THE SERVICE FEES!!!!!!!!!
No one at the "customer no-service" department at NetBank is capable of fixing this for me..they state I must print out the email I sent them to "prove" I requested the account be closed! I am litigating!
No one at the "customer no-service" department at NetBank is capable of fixing this for me..they state I must print out the email I sent them to "prove" I requested the account be closed! I am litigating!
Comments:
Posted by Anonymous on 2002-07-25:
Print out the email you sent to them requesting the account be closed and send it to them. then the issue will be closed.
Posted by Anonymous on 2002-07-25:
Why are you litigating? In the time it took just to write this complaint, you could have just done what they asked and sent the email with notice to cancel. I bet that would (well should) solve it for you.
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