Papa John's Pizza Complaint - Is it possible to be this bad of service?
CAMBRIDGE, OHIO -- My family being hungry, I turned to the staple food every family of five desires: pizza. We're new in town and don't know many pizza joints here yet, and we know that the usual city exchange followed by 7272 on the phone will get you to Papa John's pizza. After trying several of the city exchanges in our town and not getting PJ's, we decided to order over the web.
Ordering was simple enough. Little did we know this would be the beginning of our woes. I paid with my credit card over the phone and that was that, or so I thought.
I was telephoned almost an hour later by an irate pizza delivery driver demanding that I answer my door. I walked to my front door and found nobody there, so I tried the back door. Nobody there either. I told him nobody was at either of my doors. He then read off to me an address I didn't reconigze, so I informed him that there's a mistake somewhere - (this) was my address. He said there was no such address in the city of Marietta... which is 65 miles from me. We've also never lived there. How they got that city is beyond me.
I was told by the driver to call the manager of the local PJ's, local to me, not him. I did so and explained the situation and was promptly rebuked for trying to steal a pizza. I informed the manager that all he had to do was call the Marietta PJ's and they would inform him of what was going on. I was placed on hold and the manager did as I directed - THE SOLE SAVING GRACE OF THIS WHOLE FIASCO.
When the manager came back on the phone he advised me that this was all my fault since I should know the online order form does not work right. I was informed that I should know that only one in five orders done by the online form actually goes through. I should have known, I guess, even though that's directly contradictory to what many advertisements on television, radio, and newsprint tell me.
Meanwhile, the manager of the local Papa John's is also talking to the manager of the Marietta Papa John's. When the local manager came back on the phone with me he advised that I should call the Marietta PJ's and cancel my order... YOU F*$KING THINK SO? I did just that only to receive an email about five minutes later stating that they canceled my order but would not refund my credit card because "my bank doesn't authorize it". I think, being a long time customer at my bank and being a good customer that there would be little problems refunding monies into my account. If such is the case, and it is not, I will be switching banks Monday morning (it's Saturday night now). No, friends, this is not the case. It's simply Papa John's wanting to get paid twice for one pizza.
For the love of God, Dharma, whoever you worship... don't use the online order form for Papa John's Pizza.