Washington Mutual Complaint - WAMU - Unreliable bank
NEW YORK, NEW YORK -- Washington Mutual is the WORST BANK EVER. They have a useless overdraft protection and faulty ATM database.
They have charged me over $200 of overdraft fees due to faulty/delayed ATM/Online Database. I honestly feel I have been duped.
I have been banking with CITIBANK for over three years and their overdraft protection is excellent! Never had a problem ever about overdraft fees. CITIBANK is a real bank and very compassionate bank. CITIBANK even gives you enough time to put money back into your account and they only charge $5 for overdraft. $5 vs. $32 from WAMU????? it doesn't take an Einstein to figure out which bank is better.
BUT WAMU has the worst overdraft protection service and customer service, VERY RUDE - one customer service agent even put me on hold because they do not want to listen to my complaints.
My most recent complaint was that WAMU charge an overdraft fee on my account claiming that I have no balance left which is a lie! The last time I withdraw money on a WAMU ATM, my balance indicated that I have a balance of over $100. I withdraw my $100 thinking that I still have money left on my account. I even had a receipt indicating the balance on my account and I was certain I had money on my account. I trusted the bank and didn't feel the need to keep the receipt. Just recently, I found out that I have been charged with an overdraft fee because I didn't have any balance left in my account. I paid a total of $118 for nothing.
I have over $1000 in my savings and any sane person would not withdraw money from a checking account if its empty knowing that I still have a lot of money left in my savings account. The only reason that I withdraw money is because I was made to believe from my receipt and from the ATM machine that I still have money on my checking account.
WAMU is terrible! I warn everyone to be careful with your account with WAMU. Keep all of your receipts/statements so that if something like this happen, you will be able to sue this bank. I wish I didn't trust this bank with my money.