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Comfort Inn Informative - Discomfort Inn - Hotel Services

Review by DISCOMFORT INN on 2007-07-15
SAN ANTONIO MANITOU PL, TEXAS -- Subject: Comfort Inn...Not!

My wife and I had a reservation on one of your hotels here in san antonio tx. We asked for a non smoking room, the lady with tattoos on her arms, gave us a smoking room with a very strong smell of deodorizer to neutralize the smell, which made me and my wife feel sick. We found a hotel nearby, and checked out in about less than 2 hours I believe. When we got back to the tattooed lady, she kind of ignored us, being busy on the computer. We told her that we are
checking out. Condescendingly she asked why. We told her the reason. We told her about the smell all she said ,well you will be charged for the day. Since, my wife and I just want to get out of there. We checked out without questions. My other complaint is why would she placed us in a room that is way in the back. When I only see three other trucks parked beside our parking area. And because of this ,non of our friends will ever check in your hotel. I don't care if we have to spend a night in the street, " ifeel safer"

uncomfortable customer.
Comments:4 Replies - Latest reply on 2007-07-31
Posted by Skye on 2007-07-15:
OP's words:

MY OTHER
COMPLAINT IS WHY WOULD SHE PLACED US IN A ROOM THAT IS WAY IN THE BACK. WHEN I ONLY SEE THREE OTHER TRUCKS PARKED BESIDE OUR PARKING AREA. AND
BECAUSE OF THIS ,NON OF OUR FRIENDS WILL EVER CHECK IN YOUR HOTEL. I DONT CARE IF WE HAVE TO SPEND A NIGHT IN THE STREET, " I FEEL SAFER"

UNCOMFORTABLE CUSTOMER.





So what did the tatooed girl tell you, when you asked her why you were put in that room, way in the back? Also, because you didn't like where they put you, none of your friends will ever use them??

OK......if you say so.





Posted by jktshff1 on 2007-07-15:
I stay at Comfort Inns quite frequently. I do a lot of my work on the web and through e-mails.
Checked into one, the internet service was down and I was not notified. IMMEDIATELY (emphasis only), I contacted the front desk and was informed it would be out for the night.
Checked out with no problems with refund.
"WE CHECKED OUT WITHOUT QUESTIONS" Shoulda asked questions.
Why did you wait @2 hrs. If it made you and your wife sick? Motels know that there are a lot of things a couple can do in 2hrs.(usually less,lol)and people actually do check in for a couple of hrs and are gone.
What do tattoos have to do with it?
Posted by Anonymous on 2007-07-15:
Most hotels mark smoking and non smoking rooms--non smoking rooms have a "no smoking" symbol on them. Did your room have one?
When you opened the door and noticed the smoke smell, why didn't you turn around and go back to the lobby and inquire? It could have been an error that they would have gladly rectified.
Why did you wait 2 hours to express your concern? What were you doing in those 2 hours that was more important than addressing your concern with your room?
You mentioned tattoos a few times - why?
Posted by trumania on 2007-07-31:
He stereotypes people. Bleh.

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