Commonwealth Edison Company Complaint - Just plain bad
JOLIET, ILLINOIS -- Just too many horror stories for me to list with this company but I'll use my all-time favorite. I came home one day from work to no electricity. When I called to report an outage, I was transferred to customer service who told me our service was disconnected due to a past-due bill of $154.00. I tried to explain to them that this was a mistake and we just paid our bill and it wasn't anywhere near 154. They kept insisting that's what it said on their computer and their computer is never wrong. I was forced to pay the bogus $154.00 over the phone along with a convenience charge just so I could get them to restore service which they said could take up to 72 hours. After all was said and done with this nightmare and hundreds of dollars in food spoiled and a hotel stay because of the heat, here they transposed one of our account numbers while processing our payment and credited someone else's account. 6 months later it happened again with the account number mix up but at least we weren't disconnected.
Our electric service is unreliable and basically a joke. All this, and a hefty rate increase.