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Commonwealth Edison Company Complaint - Just plain bad - Electric Service
Electric Service - Complaint
JOLIET, ILLINOIS -- Just too many horror stories for me to list with this company but I'll use my all-time favorite. I came home one day from work to no electricity. When I called to report an outage, I was transferred to customer service who told me our service was disconnected due to a past-due bill of $154.00. I tried to explain to them that this was a mistake and we just paid our bill and it wasn't anywhere near 154. They kept insisting that's what it said on their computer and their computer is never wrong. I was forced to pay the bogus $154.00 over the phone along with a convenience charge just so I could get them to restore service which they said could take up to 72 hours. After all was said and done with this nightmare and hundreds of dollars in food spoiled and a hotel stay because of the heat, here they transposed one of our account numbers while processing our payment and credited someone else's account. 6 months later it happened again with the account number mix up but at least we weren't disconnected.
Our electric service is unreliable and basically a joke. All this, and a hefty rate increase.
Our electric service is unreliable and basically a joke. All this, and a hefty rate increase.
Comments:
Posted by Anonymous on 2007-07-15:
They should credit you for the food spoilage and the hotel stay in including the $154. If they don't and you have evidence of their foul up then file in small claims.
Posted by John on 2011-06-22:
I get that there are a lot of people who lost power lastnite but I have been calling since 9:30pm and it is now 4:00pm the next day and still can not get thru to speak with someone in customer service. I am now informed from going on their website it will be 3 days before I have power again!!! That's great so all my food in the fridge goes to waste but they don't seem to care at all. Maybe they should try to keep their customers happy and offer some kind of discount to all the families that have not had power for over 24 hours. Greedy, horrible company
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