Alamo Complaint - Charges added upon return of car
SACRAMENTO, CALIFORNIA -- In Apr 07 I requested a reservation of a car to be picked up at Sacramento Ca airport. I was quoted a price with military discount. I requested email confirmation and was told they don't give them. I was given confirmation #928230177.
When I arrived 6/07 there was a price difference of $51.78, which was higher then I was quoted. I was told when I reserve over the phone they always misquote their prices. Nothing they could do. Upon return of the car I was charged $33.65 concession recoup fee...which according to the contract I signed was to be added at the time of pick up. When I called the 800 number to complain I was told, OH WELL WE ALWAYS CHARGE THAT!!!
I would like some one to explain this to me. I am going to make a complaint to the Warren Officers Association, which endorses Alamo Rentals.