Monroe Muffler and Brakes Complaint - Brake Job
VERNON, CT -- About 2 months ago, the brakes on my car started to squeal.
I went into Monroe Muffler and asked for a quote. They told me it would be about $130 for parts and labor. The price sounded good so I decided to go ahead and get them changed.
I informed the manager/ mechanic that I knew the muffler needed to be replaced, but at this point, I only could afford the brakes.
After about 15-20 minutes the mechanic came out and got me. He told me that the struts were going bad as well, he brought me to my car and showed me how they were (in his words) cracking. I asked how much I was looking at to have those replaced. He told me about $900.
My car is a 1993 Ford with (at the time) 500K miles on it. I told him I wasn't sure what I wanted to do and to let me think for a minute. The mechanic told me to go back into the waiting area, that he'd finish his work up and quote and get back to me.
After about an hour, the mechanic came back to me and handed me a quote for over $3,200... WAY more than my car is worth.
I looked at the mechanic in horror and told him that unless they were taking off the gas cap and switching it for a whole new car, there is no way I'd be paying that much.
Then he spent the next half an hour taking off parts that "should be replaced" and left me with what "had to be replaced" the original $130 quote was now at $650. I told him that there was no way that would fit in my budget, he then took a look at the parts and started trying to apply discounts which brought it down to $550.
Angered I asked him why he wasn't able to give me the discounts from the start and that there was still no way I could pay that much. I told him I was upset the price increased by over $400. I had even factored in an additional $200 for extra parts and labor.
The manager then came over and told me that I could have an additional 10% off the final quoted price if I signed up for their credit card.
I laughed and told them no way would I ever sign up for a credit card, especially through a repair shop.
The manager then told the mechanic to button up my car. When they finished, the mechanic came to me and said, "Do not drive this car anywhere but home. You're in great danger."
A few hours later I had a friend's friend (a BMW Mechanic) take a look at my car. Basically he said: I needed new brakes and a new muffler and a part for my oil sensor.
The part that Monroe Muffler said was cracked- the strut- it was the outer coating peeling off, not a dangerous thing either.
Needless to say, I was more than upset that my quote at Monroe Muffler and brakewent from $130, to $3,200 to $550. And they wanted me to sign up for their credit card.
I ended up having my friends friend fix my brakes, total cost to me $175 parts and labor.