Hotwire.com Complaint - Bad business, Overcharging, Rude customer Service
I made a reservation on Hotwire.com for a hotel in Pigeon Forge, TN. I paid $76.00 plus tax making the total $90.00. When I arrived at the hotel I saw the computer screen behind the desk. And was totally shocked to see that Hotwire was only being charged $52.00 for the room. I already paid a $5.00 booking fee to Hotwire and now they are getting $20.00 extra dollars?
Hotwire states they have "deeper" discounts because hotels sell them they unsold rooms. Yeah, hotels sell the rooms cheaper to Hotwire but Hotwire still charges the full price to customers. In fact, I could of saved close to $9.00 by just walking in or reserving on the DaysInn website. Their normal non-discounted rate was less than I paid.
I called Hotwire.com's customer service and waited 20 minutes to speak with someone. I got this very rude agent who stated,"we are a for-profit company and we can charge whatever we want for a room." I understand this, but the manner in which it was said was so rude! I could imagine her rolling her eyes when she said it. Well, since Hotwire did not save me anything and just upset me. I will take my business elsewhere. At lease then I won't get surprised with a "3 star" roach motel. The reason Hotwire.com doesn't tell you what hotel you will be staying at ahead of time..is just so that you can't check with the hotel to make sure you can't being charged MORE.