Sprint Pcs Informative - Don't Commit To Sprint
Why did I choose Sprint? Some of my friends and family had it; phone offered at a good price(granted it was because of a rebate); somewhat benchmark rates as far as minutes went and nights and weekends started at 7pm. I thought it was a good idea... Thought being the key word. After having my motorola v3m for about a week I found that service wasn't all that great. What I mean by service is quality of sound, calls not ringing and going straight to vm. Delay in calls being placed. Then I tried to call customer service. The reason I called was because I was supposed to get a referral bonus for being referred by another Sprint customer. After holding 14 minutes I tried to request my referral bonus and was given the run around. I was told that I had 15 days from activation to request the bonus. After speaking to a representative I was told that I should wait another day to request it and that the system should recognize me. The next day I called and held to speak to a rep for 22 minutes and I was then told that the referring persons account May be in bad standing. So I checked with them and confirmed that wasn't the problem. I then called back and held for 29 minutes only to be belittled by a representative who had just heard out my whole fiasco. He first wanted to know how I even knew about the referral bonus because not everyone should know about it. He then told me that I was going wrong about requesting the referral bonus and read the rules and stipulations verbatim. According to what he read I was obviously eligible but he couldn't do anything for me. I then requested a supervisor, he said that the supervisor was unavailable and that he would have him call me back the next day at 1pm. I never got a call. I then called and held for 30 minutes, as soon as I got someone on the line I asked for a manager. Naturally the rep. Wanted a shot at resolving my problem. Frustrated with failed attempts, I declined and was adamant that I needed to speak to a manager. I was put back on hold on and off for another 15 minutes only to be transferred to a "escalated call line" customer solutions or something. The rep. There was really nice and empathetic and she seemed to understand my frustration. She however couldn't do anything for me... Bottom line is, if you expect any customer service or expect a company that truly values your business. Don't go with Sprint..... If you expect to hold an average of 20 minutes to get a hold of someone in the customer service department, mediocre service and frustrations Maybe Sprint is for you. Oh and by the way I cancelled service just in time..... Wheeeew. I was almost stuck for two years... I got a collections bill sent to me within two weeks of cancelling.. I tried to call the number provided to speak to a rep from customer solutions and was disconnected after entering my old mobile #, obviously because it was disconnected. But the geniuses at Sprint failed to offer any other options on this phone #. So decided to look up another number for Sprint online only to be told by the recording that calls would take 15-20 minutes to be answered so I hung up....
Come on Sprint don't you want your money for my one month of lousy service?????
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