Bernie & Phyl's Complaint - Bernie & Phyl's Complaint
SAUGUS, MASSACHUSETTS -- I had a complaint about non delivery of furniture from Bernie & Phyl's so I sent an e-mail to their customer service address. Although they said they would respond within 24 hours, it's been 4 days with no response! I guess they choose not to respond when the customer is right.
My complaint was that I purchased a table and chairs for my Dad who was entering assisted living. I specifically asked about availability and was assured by the sales person that delivery would be in two weeks. The day before delivery I got a call saying the chairs were backordered and they wouldn't be available for a month. I suggested that they deliver the chairs that were in their showroom but the store manager refused. Don't you think they should have known sooner that the set I paid in full for and was assured delivery of was not available? There was also no attempt to make me happy.