Spirit Airlines Complaint - Spirit is going out of business SOON !!!!
FORT LAUDERDALE, FLORIDA -- I attempted to fly from St. Thomas (STT) to Fort Lauderdale (FLL) on July 14, 2007 with my wife and daughter.
Arrived at the airport at 11:30 AM for a 2:10 takeoff. At 2:00PM the Spirit staff informs us the flight will be delayed. Every 15-30 minutes the same spiel a little delay. At 2:45 I actually get a staffer to admit this flight hadn't even left it's FLL gate and could be as late as 6:30 PM. My follow on flight on a real airline Southwest was impossible to make. I re booked for the following day from FLL to PVD nonstop.
Spirit finally took off at 6:45 PM and arrived at FLL near 10:00PM. All 145 passengers were steaming about this airlines terrible customer service and failure to notify us that the flight was never going to take off before 6:30 PM even though they all knew all along.
It cost an additional $380 to reschedule for the flight the next day on Southwest. Spirit dropped the ball and then kicked it out of the stadium. I will never book a Spirit flight again and pass this on to every human being I speak with. This airline is most certainly headed to bankruptcy. It is the worst airline on the planet. They owe me $380 for the flight change, an entire day of my life sitting in a STT airport, an extra day and a half of parking and to boot it was my daughter's birthday one she'll never forget it Absolutely Horrible.
Send them a message and NEVER fly Spirit!
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