Northwest Airlines Complaint - A Rude, Non-Sympathetic, Business Only, In-Human, Heartless Airline!
INDIANAPLIS, INDIANA -- July 17, 2007
Two years ago, an elderly, handicapped couple in their 80’s and their daughter who takes care and lives with them began saving money for their 49th Family Reunion. They scrimped and saved for one week of vacation which included, a car rental, a hotel room in a moderate priced Hotel, eating out and three AIRLINE TICKETS. This like every reunion they attended for the past 49 years was a very special one! The reunion was in Indianapolis, Indiana. The elderly couple’s two daughters had also arranged a 65 Year Wedding Anniversary Celebration for them with the family.
The Reunion was a happy time for all of them! The Wife (Mother) became very ill two days before they were to fly home to Phoenix, AZ. The two daughters took their Mother to the hospital. The woman was diagnosed with diverticulitis. She had to be hospitalized due to a major infection. All the staff at the St. Vincent Hospital was AWESOME! The Doctors was very understanding of the family’s situation, however, they could not release her before they had to leave for the flight. One of the Doctors offered a letter stating that this sick, elderly woman could not travel and he would request NORTHWEST to change their date to fly home and waive the fee for changing this date. The daughter called to plead her case with NORTHWEST, after an hour or more of being handed off to many different people, NORTHWEST AIRLINES STILL REFUSED TO WAIVE THE CHANGE FEE of $1000. They did however take $300 off that amount to leave a balance of approximately $700. These three wonderful individuals could not afford the $700, however, was forced to pay it anyway or lose their seats. The daughter paid it with her credit card as she sadly admitted that this would cause a hardship on them. So with no sympathetic attitude, no remorse, the customer service representative took their money. This representative claimed, strongly that NORTHWEST IS A BUSINESS! In general the attitude was “THAT IS TOUGH AND WE DO NOT CARE!”
I, the other daughter, am writing this story to bring attention to the way NORTHWEST treated my Family. This is all that can be done and I WILL do my best to let as many people know this story and be aware of how NORTHWEST runs their business! I do hope that other airlines have a sympathetic soul for situations like this and help people with unfortunate incidents. If this letter reaches anyone that can help put an end to these practices in business PLEASE….HELP!
Heartbroken and disappointed,