Hillcrest Fleet and Auto Complaint - False information - Car repair

Review by May3 on 2007-07-17
BINGHAMTON, NEW YORK -- I took my car to Hillcrest Fleet and Auto in May of 07. They looked at the car and told me it was the head casket and it would be 736.00 to fix. I agreed to have it fixed. They then called me and told me that,that wasn't the problem but I still had to pay the bill which I did reluctantly. After I had taken it to another shop they said the engine was gone and the shop should have known that. Needless to say after several conversations with the owner Matt he will not adjust my bill or do anything for me.

The fact is they fixed something that was not broken and charged me for that. If they knew it was supposedly the head casket they would have known the engine was bad. I have been ripped off.
Comments:5 Replies - Latest reply on 2010-09-18
Posted by Anonymous on 2007-07-17:
"Head Casket"
Do you have a hearse?
those things are awesome!!
J.K. I know what you meant,Head Gasket repairs can get pretty steep.That first shop probably ruined it,while attempting to be Mechanics
Hope all goes well,keep us advised
Posted by Matt Briel on 2010-09-18:
I am the owner of Hillcrest and didn't recall any conversation with you about your car so I look in our history in the computer. The only repair I could find was the pickup that was towed in around that time where you ran the vehicle for an extended period of time with antifreeze in the oil and then towed it to us claiming that it just wouldn't run. We explained to you that there was antifreeze in the oil and that the engine would probably not last if we fixed the head gasket and you insisted that there wouldn't be a problem with the engine. After we repaired the head gasket, you drove the truck for a while and as we advised the engine went. Then you filed a claim with the NYSDMV and after their investigation and disassembly of the motor, they determined that due to the bearing damage and the notes on your bill from us that included our advice about the damage to the engine prior to the head gasket repair, we did everything we should have to make you aware of the probable engine damage from you driving the truck when the head gasket was leaking prior to bringing it to us for repair. I should also note that your husband worked for another local repair shop and after his termination there the owner told me that he advised you the same thing when you asked him to fix it and that's why you brought it to us. We have been in business for over 15 years and while not every customer can be satisfied, we try our best to be honest and professional when we do business. Many, many happy and repeat customers!
Posted by Matt Briel on 2010-09-18:
WaxRash, Thanks for your useless input! I don't know how you came to your conclusion that we were"trying to be mechanics" or that we damaged the engine without knowing the story but I appreciate your input.
Posted by jktshff1 on 2010-09-18:
Matt, took ya a while to give "your side of the story". Makes sense now. I wish more businesses would come and post a reply.
Posted by Anonymous on 2010-09-18:
Sounds about right. Coolant in the engine oil is normally terminal illness for an engine.

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