SunRocket Complaint - Stink Stank Stunk - VOIP Phone Service
PENNSYLVANIA -- I have been with SunRocket over a year now. Up until recently I hadn't run into any major issues. I recently started a home-based business and was debating on going with a separate phone service provider so that I could have a separate phone line for the business from our personal line. I opted to stay with SunRocket and simply add a new number, distinguish the biz line and the personal lines via ring tone. Simple concept right? It had been working fine...up till now. Today, major issue with the "Gizmo". The VOIP light is not lit, none of the technical help instructions are working and I have been without a phone both personal AND biz for an entire day. So call customer service you say? Yeah, tried it, they are no longer taking customer service calls. SO...the long and short of it is, I have to wait at min, 48 hours for a response to my email, with no guarantee that there is a solution in sight and I am losing money. On top of this, I have to forward the incoming calls to my cell phone which is racking up big time minutes!
Bet your back side I'm canceling service when this stretch is over!