gotomypc.com Complaint - Was charged for service not received

Review by dal2 on 2002-07-30
WICHITA, KANSAS -- I recently received a free trial offer through efax, offering a free trial of www.gotomypc.com. The trial was for the shorter of 30 days or 60 minutes. They demanded credit card information up front, but said it would only be used if you decided to keep the service. I used the service for about 15 minutes one day from my laptop to the host. The I decided to try it from my office, once hooked up the system locked up. I could not get off the system, finally I shut down my computer at the office in order to disconnect. I thought maybe I did something wrong so I went back on for another session. The same thing happened. Later that day I went back on to try one more time. This time it worked, but I immediately got an email that said I had used up the 60 minutes of trial time and that they had charged my credit card. I tried to resolve this with the company, but the President sent me an arrogant email basically stating that I was stupid and should have read the fine print. Well I am stupid, but I did read the fine print. I just didn't use the service for the time that they are stating.

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