HSBC Credit Card Services Complaint - Terrible Customer Service
PRINCETON, NEW JERSEY -- I have been an HSBC MasterCard user for the last 2-3 years. Recently, HSBC implemented a fraud alert system that holds credit card member accounts whenever an out-of-state or out-of-country purchase is made, which can be a hassle if you are a frequent traveler.
On July 17, 2007, I contacted HSBC customer service at the request of an HSBC fraud alert email. I am a frequent traveler and my HSBC card stops working when I am overseas or out-of-state. I understand and appreciate the importance of cardmember protection against fraud, but when I asked the customer service representative (Kim ID# 904613) if there was anything I can do to prevent my card from being "held", she rudely told me that I can cancel my account.
As a consumer with good credit, I have an unlimited choice of credit cards. I chose HSBC for the cash back rewards and its global reputation; however, I have two other cards from Citibank that offer the same cash back rewards and also have a good global reputation. I will be posting this comment on all credit card consumer boards. HSBC customer service appears to be lacking in courtesy and respect...
I will cancel my account and take my business elsewhere.