Motobahn USA Complaint - Motobahn USA- BEWARE

Review by JMike on 2007-07-18
DOYLESTOWN, PENNSYLVANIA -- I ordered online from Motobahn USA at their website on 05/24/07. After my order was complete, I received an email from Motobahn USA on the same day stating that they had received my order. The email described my order correctly and provided an order number. Estimated free ground shipping was to be 3-7 days.

After 4 business days and no delivery of my purchase, I attempted to contact Motobahn USA via email and telephone on four different occasions. I was never able to establish any contact with Motobahn USA in any manner.

I did a web search for online retailer reviews for Motobahn and found this website with one bad review. I then did a web search at the BBB's online website and discovered a number of complaints against Motobahn USA, most with the central theme of non-delivery of purchased goods.

At this point, I advised my credit card company of the matter. My credit card company opened a dispute claim on my behalf.

On July 16, 2007, I received a letter from my credit card company advising me that they could not establish any contact with Motobahn USA via any method and that they were cancelling the charges on my credit card.

So, be warned. Motobahn USA has a slick, nice-looking website that appears to be on the up and up. However, I believe it wise to place your orders somewhere else.

I have opened a complaint with the BBB concerning this company because people need to know about this situation.

Comments:3 Replies - Latest reply on 2007-07-18
Posted by Anonymous on 2007-07-18:
Beginning to see a pattern hereā€¦

1. Go to a new online merchant site.

2. Purchase stuff.

3. Discovery problem.

4. Check for complains from BBB or online forum.

If the last step was done first, we will all be in a better world.
Posted by Anonymous on 2007-07-18:
Stop buying stuff on-line!
Posted by S. on 2007-07-18:
Amen to both comments.

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