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Hartzheim Dodge Complaint - Sold Dangerous Defective Vehicle

Review by gypsy45 on 2007-07-18
SAN JOSE, CALIFORNIA -- I traded in my vehicle and the shady sales guy asked me twice if I checked the Blue book. I hadn't, so I told him no. Instead of getting 5,000 for my 2001 good condition vehicle they gave me 1500.00.

Vehicle was for my 19 yr old daughter. The sales person called here while we were at another lot to say he found an excellent car in great condition for her.
It is a 2003 Mustang convertible. The first day my daughter took it out we found out the top doesn't work, there are two bald tires, traction control light came on and car lost acceleration power while climbing hills. She had to turn around and come home. When I called this self proclaimed 5 star dealership, they simply told me that we didn't have a warranty and they don't remember promising to fix the dents and broken door panel either.
This was 5/06. To present immediately after buying this hunk of junk, I purchased two batteries, a fuel pump, fuel filter, several hundred dollars on towing, a new gas tank because this one was so smashed in the vehicle used a tank of gas every other day. Obviously the accident was not disclosed to us. Our mechanic said it was in a huge accident because trunk is totally misaligned. We have also had to pay for a new engine, inverter. A cool cost of 5000.00 total. Now the transmission is going out and the car has never gone past 50mph.

When I am able to ever reach anyone they can care less. This 5 star's favorite phrase is "you don't have a warranty". I would think a car would be good the day after you purchase it and not need 5000.00 worth of repairs.
This piece of junk was also off to the side like someone just brought it in, it was not even washed, let alone inspected or safety inspected before they pawned this off on my 19 year old to risk her life with. NEVER BUY A CAR FROM HARTZHEIM DODGE
Comments:15 Replies - Latest reply on 2007-07-18
Posted by CrystalSword on 2007-07-18:
Never buy a car without running the VIN# through www.carfax.com
if you are unable to afford doing so, request that the dealer does so....and if they won't....DO NOT buy from there.
Posted by Anonymous on 2007-07-18:
Mistake 1 = you did not do research on your trade-in value.

Mistake 2 = you did not check local paper or online (auto-trader/cars.com) of similar vehicle’s prices.

Mistake 3 = you did not check BBB for complains for dealership. The stars are marketing gimmick.

Mistake 4 = you did not took the car to a certified mechanic that does not work for that dealership.

Mistake 5 = you did not get the repair items in writing. Try to prove that in court.

Mistake 6 = you got your daughter a used sports car instead of a reliable & fuel-efficient car.

Mistake 7 = you brought a FORD.
Posted by spiderman2 on 2007-07-18:
So you traded a car without having any idea what the value was and then you bought your 19 year old a car without having a mechanic check it out? They probably ripped you off, but you made yourself an easy target.
Posted by Anonymous on 2007-07-18:
spiderman2 - I would imagine a one legged man on crutches is an easy target for a mugger - but does that make it right?
Posted by *Brenda* on 2007-07-18:
That's why I only buy new cars. When I recently purchased my SUV, you know what I did before I went to the dealership? CHECKED THE TRADE IN VALUE. I did research on the car! You agreed to take $1,500 for your trade in. That's your fault!
Posted by spiderman2 on 2007-07-18:
Stew -- it doesn't make it right, but that isn't the situation we are dealing with here either. People need to have some personal responsibility. Car dealers aren't known for their honesty so a little caveat emptor is needed.
Posted by Ponie on 2007-07-18:
Another case of 'I didn't take responsibility for my actions, so someone should pay!'
Posted by Starlord on 2007-07-18:
This is the year 2007, and people have been selling used cars since what, 1904? When buying a used car, always assume that the salesman is out to screw you every way he can. Become an educated buyer. Crystal was absolutely right, get a CARFAX report on any used car you are considering buying. Happy is right, mostly, but I question the last item, as that is an opinion. Brenda, your 'solution' is not helpful, as not all of us are able to purchase new vehicles. My dream is to own a car that I personally tear the plastic off the seats. that ain't gonna happen on SSDI, though. Ponie, you hit the nail on the head. Remember, Caveat Emptor, Let the Buyer Beware!!
Posted by *Brenda* on 2007-07-18:
I didn't offer that as a "solution". I just don't trust used car salesmen so that's what I do. A solution would be doing research before you buy.
Posted by Anonymous on 2007-07-18:
uh, yeah.
Posted by Anonymous on 2007-07-18:
I'm gonna side with pirate on this one.
Posted by Anonymous on 2007-07-18:
Well Stewart I don't know why you would side with advice like "uh, Yeah." but to each his own.

I must side with the other posters on this one.
Posted by runaway on 2007-07-18:
So you went out a bought your daughter a sports car without even checking the vehicle closely enough to notice 2(!!) bald tires, much less have someone check it out mechanically before purchasing it and giving her the keys??
ALWAYS, ALWAYS have a used vehicle checked out by an independent mechanic, and get any promises in writing!! Geesh - My dad taught me that about 20 years ago!
Posted by gypsy45 on 2007-07-18:
Thanks for your comments they are helpful. I did get a carfax, but the accident was not reported. There is no excuse for me not checking everything out, my brother who is a mechanic is furious at me. I just wanted to warn everyone about this dealership. BBB does show that they are rated unsatisfactory and they have not responded to most complaints. Too late for me. It will help everyone else though.
Posted by Starlord on 2007-07-18:
gypsy, I sympathize with you, When I graduated from high school and got a job, I wanted to buy a car, specifically a sports car. I found an MG 1600 and fell in love. the salesman tried to talk me into taking a 63 Ford Galaxy convertible, but my mind was made up. Needless to say, I ended up much as you. I learned then about checking out a vehicle really well before putting my name on a contract.

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