Staples Complaint - Staples Rebate Policy
GOSHEN, INDIANA -- On two separte occaisons, I have purchased products from Staples that included mail in rebates. On 10/3/01 I bought a 9-Pack of CD-Rs along with a case for holding CDs. These items had $6.00 and $15.00 mail in rebates, respectively. I mailed the two rebates out on 10/5/01 and checked for several months their status on their site, staplesrebates.com. Although the site said that the checks had been mailed, I never received them. I called their customer support at 877-266-6483 and the representative told me the rebates had been mailed and cashed. I asked for tracking information such as the bank it was cashed at, or the person who cashed it and they could not provide me with this information. As it was only a total of $21.00, I decided to forget it and move on. On 3/21/02 I bought a scanner from Staples again, this time with a $50.00 rebate. I mailed the rebate out on 3/25/02. Same as the last time, the web site said all was processed and done. I called their customer service again on 7/31/02. They once again could not provide me with any further info about who cahsed this check or when/where. Staples sends their rebates as postacards with no envelope. Anyone these checks come accross could simply scribble my name and then sign theirs and cash this check. With no envelope, this is simply a check floating around the country. With no information about who cashed the check and where, I have no recourse when they simply tell me it was "cashed". After the first incident, I have asked on the rebate form that the check to be sent in an envelope and have called customer service to request this but they have never complied. I keep careful track of rebates and I know I never recevived them, no less cashed them. Thank you very much for any help you could provide.