expedia.com Complaint - European car rental through Expedia.com
I reserved a car rental in Italy through Expedia.com. When I arrived in Milan, the rental company, Lukauto, charged me 50% more than my Expedia reservation which included Superinsurance that was already included in my reservation. After I returned the car and inspected it to see that there were no damages, they claimed that I damaged it and charged me $560 for repairs.
I e-mailed Expedia.com 3 times and the only answer I received was an instruction to call the customer service number. When I called the number and spoke to their agent, I was put on hold for 45 minutes and then was connected to the U. S. office of the crooked car rental company.
Expedia offers no help to their customers and I would never rent a car through them again.
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