Home Depot Complaint - Misleading Billing Practices on Granite Countertop Order
WOODINVILLE, WASHINGTON -- I recently ordered custom cabinetry and granite countertops for two rooms in my house. I was pleased with the process all the way up through installation, until 1month after install, when I received an $700 "adjustment" to my bill for 5.5 extra square feet of granite. (Mind you, the total original drawing was for 29 sq ft, so 5.5 is quite a large adjustment!)
The original receipt listed the square footage as countertops/backsplash for 29 sq. ft. Consequently, when the templators came and asked about the backsplash, I assumed that this was already included in the measurements and therefore already paid. According to HD, the original measure was only for the countertops, so now I owe $700 for the backsplash.
I was never informed that this would be an additional charge, let alone $700 worth, which should have been specifically discussed before adding it to my order. The original receipt clearly states "countertops/backsplash" which is misleading. These items should be listed separately.
To others out there--beware! Confirm all numbers between original receipt and the templators because they will stick you with additional charges without notifying you that have now incurred new charges!