Federal Express Corporation Complaint - FedEx lost my WEDDING DRESS
PORTLAND, OHIO -- FedEx's signature guarantee means nothing. Don't think that because a signature is required for delivery that your package is safe in FedEx's hands. Last fall (2006), I sent my wedding dress out of state to have it cleaned and preserved so that I could keep it as an heirloom. However, when the preservation company shipped it back to me via FedEx, it was grossly mishandled. Either the FedEx driver accepted someone else's "signature" as my own or the driver signed for it him/herself. It wasn't even a signature-- it was simply my first name (no last name!!) printed in someone else's handwriting. Perhaps the driver "signed" for it him/herself and left it on my doorstep, and then some passerby stole it. Or perhaps the driver simply let some person off the street "sign" my first name and then handed it over to this person who then stole it! I'll never know, because FedEx never provided an explanation. Trying to get them to talk to me over the course of several months was futile. Trying to get compensation from them for the loss of this item of great personal value was even more hopeless. FedEx lost one of my most cherished possessions and did nothing to make amends for that. This is unacceptable and unforgivable.
I will not use FedEx ever again, and I plan to encourage everyone I know to do no further business with them either.
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